British Gas promises simpler energy bills

British Gas has promised to simplify energy tariffs and provide a more transparent billing system in a bid to regain the trust of its customers.The countrys largest domestic energy provider has announced it would offer just two tariffs - variable and fixed.Sky News reported that it also vowed to provide customers with a complete breakdown of all the costs that make up their bills, including green levies and company profits.Managing Director, Phil Bentley admitted British Gas "had not made it easy for customers" in the past and a letter would be sent out explaining the new policy."Its time for change. Its clear that the energy industry is facing a crisis of trust and we have all got to work much harder to rebuild public confidence," he said."Customers have given us a very clear message; they want simple tariffs, transparent bills and a fair deal on energy."But weve also got to have the honest conversation about the future of energy in Britain."That means being much clearer about the cost of producing and providing energy to customers homes, the rising cost of green levies, the impact of rising demand in international markets - and, the profits the industry makes."From now on, instead of being offered seven different tariffs, British Gas customers will go through a three-step process, choosing whether they would like a variable or fixed tariff, paper or online bills, and how they would like to pay.Consumer groups have praised the simplified system, saying customers had been "bamboozled" by the energy market for "too long".Consumer Focus Director, Adam Scorer said although it will not bring prices down it will at least make it easier for customers to shop around for a better deal."Energy is a simple product, it should also be a simple market," he said.
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