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"My Experience With DSTV October Double Upgrade Promo"

Published by Nairaland on Sat, 12 Oct 2019


Hello Nairalanders,<br><br>I actually purchased a new DStv decoder last month. It came with one month free Compact bouquet subscription. Towards the end of the subscription earlier this week, I received a call from a DStv marketer (01 280 6877). I was asked to upgrade to a Compact Plus bouquet for N10,650 in order to get double upgrade to the Premium bouquet. Since I wanted to resubscribe anyway (I actually wanted to maintain the Compact bouquet), I decided to do the upgrade and pay the extra in order to get the premium channels. <br><br>I paid the money and went ahead with the upgrade, believing that I was going to get the premium channels. After 48 hours, I was yet to get the upgrade and I sent an email. My email was not replied. I decided to call the customercare to make my complaint. The agent that spoke with me then told me that the promo is not for me as my account was only created in September. I queried her on why the company's marketer called me for a promo that I was ineligible for without mentioning it. When I got the message about the offer, it wasn't explicitly mentioned that it was for old customers ONLY. <br><br>My anger now is that I was essentially deceived by the company and their marketers to upgrade even when I did not want to. I do not actually need a Compact Plus (it's virtually the same with the Compact, apart from new sports content which I don't need). I only upgraded because I wanted to access the premium bouquet. I expressed my dismay to the customercare agent and told her that the company had tricked me. The extra money I spent is not the issue but the thwarted expectations that I had. I promised the agent to call out DStv for this blatant misuse of advertisement. <br><br>I have also tweeted @DStv, @DStvNg, and @DStvCare on this issue and have not gotten any response. I am bringing the issue here on Nairaland so that all Dstv customers or potential customers can know of the deceptive tactics DStv uses in its advertisement. Before you deal with DStv, make sure you ask them to tell you ALL the clauses because they won't tell you. All they need is your money so they don't care about consumer rights. <br><br><br>I will also forward my complaint to relevant regulatory agencies as well.
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