Is AT&T Hiding A Widespread Voicemail Outage

Though people can still leave voicemail messages, "Some AT&T customers say they have not had access to their voicemail since the beginning of October," one local news site reported this week:An AT&T spokesperson sent the following statement to ABC11 about the issue: "We're aware that some customers may be having difficulty retrieving their voicemail due to a vendor server problem. We're in contact with the vendor as they work to fix it and apologize for any inconvenience this may cause." ABC11 received several messages from frustrated AT&T customers. "I have been told multiple times that it would be fixed the same day. Today I was told there is no estimated repair date. I don't know what to do. I am a psychologist and people who have mental health issues call me," one said. "They get my message and leave me a voicemail. There is no indication that I won't be able to access it." "Voicemail is a crucial function on most people's devices. Having it down for weeks is unacceptable," another said. "If they don't fix this issue they will be losing lot of customers. I am been calling daily, but no result." Slashdot reader amxcoder writes today that AT&T eventually cited their vendor's server issue back on October 9th in their help forum, and that in the 11 days since, "the problem appear to be spreading."After contacting Tech Support on October 20th, it appears that Level One tech support is not aware of the problem, and Level Two reports the problem is affecting Alabama, Louisiana, Arkansas, Maryland, Florida, Mississippi, Georgia, Kentucky, North Carolina and Tennessee. However California and possibly other states seem to be affected as well. Because AT&T is being tight-lipped about this outage, even to it's own customers that it is affecting, it's difficult to know how many customers this is impacting. No official statement is being sent to customers, nor are customers being updated on progress or given an ETA on resolving the problem. Some online chatter is wondering if AT&T is trying to keep this "under the radar" as long as they can because of something more nefarious, such as a data breach, hacked servers, or even ransomware. Anyone's guess is a good as another without official public statement from AT&T.Read more of this story at Slashdot.
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