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Chatbots 101: How AI is Fueling the Disruptive Force in Customer Relations

Published by Business Insider on Mon, 17 Feb 2020


Advancements in artificial intelligence, coupled with the rise of messaging apps, are fueling the development of chatbotssoftware programs that use messaging as the interface through which to carry out any number of tasks, from scheduling a meeting, to reporting the weather, to helping users buy a pair of shoes. Businesses are foreseeing immense potential and are investing heavily in this burgeoning chatbot economy. In the near future, chatbots may do everything from distributing media content to offering personalized concierge services.InThe Chatbots 101 Report, Business Insider Intelligence, Business Insider's premium research service, breaks down how chatbots work and looks at the future of the market.This exclusive report can be yours for FREE today.Join the conversation about this story
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