WORKING on the theory that the customer is king, the Nigeria Postal Service (NIPOST) has reiterated its commitment to satisfying its numerous customers.Giving the position of the organisation at a customers' forum organised on Wednesday by his territory, the Area Postal Manager (APM), Oyo Territory, Mallam Yahaya Rufa'i, said, 'We acknowledge the fact that the customers are the reasons for our existence, we, therefore, crave for an improved business relationship through dialogue on issues of mutual benefit that could engender enduring partnership.'The APM assured the participants drawn from various organisations and individuals doing business with NIPOST that the mail pushing outfit would continue to render efficient and affordable postal services to its customers at all times.To underscore the determination of NIPOST to satisfy its numerous customers, Mallam Rufa'i said, 'We have taken appropriate measures to ensure adequate and regular supply of our products such as postage stamps, post office box keys, private mail bags and parcel cartons. We have also continued to diligently service our Special Delivery Services Customers. We therefore call on other private mail bag renters who are yet to subscribe to this service to do so and enjoy daily mail delivery (Monday to Friday) to their doorsteps.'The forum also afforded NIPOST the opportunity to enlighten the public on what needed to be done to improve the services of the organisation.Speaking on the need for NIPOST customers to always postcode their letters and parcels, Mr S A Adeleye, National Coordinator of the NIPOST Postcode, explained that the postcode was designed to facilitate speedy processing and delivery of letters and parcels.According to him, 'The Nigerian postcode system divides the country into nine zones. Each zone is identified by figure one to nine. A postcode zone is further divided into postcode areas; each area is identified by a postcode which makes it possible to give specific identification to every location in all parts of the country.'He added that with postcode, the issue of wrong sorting of letters would become a thing of the past.'When a letter has the postcode, it makes the location of address easier, it makes mail routing and transportation more efficient and allows for the easy identification of properties within a postcode area. If all our customers would postcode their letters and parcels, then our promise of 72 hours delivery will be kept,' he said.There was also a session on philately, where a manager in the Philately Bureau of NIPOST, Mr Wahab Mateko, talked about philately and how people could profit from the practice.He said, 'Philately is the collection and study of postage stamps. Postage stamps could be used to project the image of a country because of the symbols they bear. But apart from using stamps for the purpose of sending letters, they could also be used as a money making venture.'He explained that because stamps had a limited time that they could be sold across the counter, those who were in the habit of collecting stamps could make a lot of money from them as anyone who wanted to get stamps that were no longer being sold across the counter would need to pay whatever amount the collector was willing to sell to them.After all the presentations, there was an interactive session during which issues bothering the minds of NIPOST customers were addressed by the APM and other officials of the organisation.Later, First City Monument Bank (FCMB) and Mr Kazeem Olugbemi were each given the Most Valuable Customer Award. FCMB got the corporate award, while Olugbemi was given the individual award.All the customers left satisfied by the resolve of the organisation to improve on its services, knowing very well that for NIPOST to fulfil its mandate, members of the public would need to play their own role very well.
Click here to read full news..
