<p><a href="https://shop-links.co/1723029297764245110" rel="nofollow sponsored"><img src="https://static1.businessinsider.com/image/5ff342596056b60018721bde-2400/GettyImages-1229598259.jpg" border="0" alt="PS5 Playstation 5 controller" data-mce-source="YELIM LEE/AFP via Getty Images" data-mce-caption="There are a number of steps you can take at home with your PS5 console to resolve the connectivity error."></a></p><bi-shortcode id="summary-shortcode" data-type="summary-shortcode" class="mceNonEditable" contenteditable="false">Summary List Placement</bi-shortcode><p>If you've tried to connect to the internet while using your new <a href="https://shop-links.co/1723029297764245110" rel="nofollow sponsored">PS5</a> console and received a "Cannot Connect to the Wi-Fi Network" message, don't fret. </p><p>Users have reported seeing this message on both Standard or Digital Edition consoles. Luckily, it points to issues that likely aren't PS5 server-related, which means <em>you</em> can take several steps to address the error. </p><h2>How to fix a <a href="https://shop-links.co/1723029297764245110" rel="nofollow sponsored">PS5</a>'s "Cannot Connect to the Wi-Fi Network" error</h2><p>There are many reasons you might be seeing this messageand several ways you can troubleshoot the issue. Here are a few options. </p><h3><strong>Check if other devices have Wi-Fi connectivity issues</strong></h3><p>Taking this on as your first step may help you narrow and speed up your troubleshooting efforts, but it may also cause you to overlook other connectivity issues. If your phone, laptop, or other wirelessly connected device has access to your Wi-Fi network and operates without disruption, consider reaching out to <a href="https://www.playstation.com/en-us/support/contact-us/" target="_blank" rel="noopener">PlayStation Support</a> for assistance <em>after</em> you've done a little more troubleshooting. </p><h3><strong>Restart or reset your <a href="https://shop-links.co/1723029297764245110" rel="nofollow sponsored">PS5</a></strong></h3><p>Considering it's a tried and true approach to addressing just about any tech hiccup, the first thing you should ask yourself is, "Have you tried turning it on and off again'" Some of the simplest troubleshooting is still the best. If you aren't going to do a hard reset to factory settings and are just opting to reboot the console through a power-down, make sure you've powered your console <em>all</em> the way down and aren't just putting it in Rest Mode. </p><h3><strong>Restart or reset your router and/or modem</strong></h3><p>This course of action might take a little longer than a simple <a href="https://shop-links.co/1723029297764245110" rel="nofollow sponsored">PS5</a> restart, but once it's done, you'll see the fix instantaneously. Just make sure you're following your devices' specific steps for a soft or hard reset, so you don't have to attempt it more than once. And while you're at it, consider disconnecting your PS5 from your Wi-Fi and reconnecting it with your username and password to rule out any password-related connectivity issues. </p><h3><strong>Move your <a href="https://shop-links.co/1723029297764245110" rel="nofollow sponsored">PS5</a> closer to the router</strong></h3><p>Your console and your router might be too far apart, meaning your router's signal strength might be too weak to reach your PS5. Consider moving the console closer to the router or getting a Wi-Fi extender, which will strengthen the connection.</p><h3><strong>Connect an Ethernet cable to your <a href="https://shop-links.co/1723029297764245110" rel="nofollow sponsored">PS5</a></strong></h3><p>While Wi-Fi is convenient, a wired connection is always better. Get a cord with some length, and set up your console to receive a direct link to your internet through the cable. While cords might be more of a hassle, the physical connection from your router to your console is just as effective and even faster than Wi-Fi.</p><h3><strong>Check if the PlayStation Network is operational</strong></h3><p>All your ducks can be in a row, and this could ultimately end up being Sony's problem. To find out, check the status of PSN servers <a href="https://status.playstation.com/en-us/" target="_blank" rel="noopener">here</a>. If you see that the servers are down, you'll have to wait until they're up and running again to return to gameplay. </p><h3><strong>Contact your Internet Service Provider </strong></h3><p>Sometimes you can't fix your connectivity issues at home. But if you call your internet provider, they can troubleshoot with you and even perform a few tests on their end to reset the modem or see if there are any outages in the area. If all else fails, they can send out a professional to assist you in person.</p><h3><strong>Utilize the PlayStation Fix & Connect portal </strong></h3><p>On top of checking if the PlayStation Network is functioning, Sony has its version of troubleshooting for PS4 and <a href="https://shop-links.co/1723029297764245110" rel="nofollow sponsored">PS5</a> consoles through the <a href="https://connection.support.playstation.com/#!/" target="_blank" rel="noopener">Fix & Connect portal</a>. This step-by-step service helps identify the source of your issue. While the connection error message likely points to problems on your end, the source of the error may end up just being the PS5 console's hardwareand that's something Sony will have to fix. For internet connectivity issues, select "My PS4 or PS5 Can't Connect to the Internet" from the options list. </p><bi-shortcode id="commerce-link" class="mceNonEditable" data-cardtype="small" data-pid="5fa5b81b8fc397262a27a4d6" data-purchase-option="Best Buy">Playstation 5 (small, Preferred: Best Buy)</bi-shortcode><h2>Related coverage from <a href="https://www.businessinsider.com/tech-reference" target="_blank" rel="noopener" data-analytics-post-depth="100">Tech Reference</a>:</h2><ul><li><h3><a href="https://www.businessinsider.com/is-ps5-backward-compatible">Is PS5 backward compatible' Here's what you should know about playing PS4 games on the PS5</a></h3></li><li><h3><a href="https://www.businessinsider.com/playstation-store-refund">How to get a refund from the PlayStation Store for a game, pre-order, or subscription purchase</a></h3></li><li><h3><a href="https://www.businessinsider.com/how-long-is-left-on-my-playstation-plus-subscription" data-analytics-post-depth="100" data-uri="c8039619936457ee732f91e852c2adcf">How to check how long you have left on your PlayStation Plus subscription in 3 simple steps</a></h3></li><li><h3><a href="https://www.businessinsider.com/how-to-sign-into-playstation-network-ps4" data-analytics-post-depth="100" data-uri="7388e9ffc3d427c743798b18f3dab9c7">How to sign in to your Playstation Network account on a PS4, and set up two-step verification for added security</a></h3></li><li><h3><a href="https://www.businessinsider.com/how-to-cancel-playstation-now-on-ps4" data-analytics-post-depth="100" data-uri="02d2afd7b11f44f7e2faae147f99233e">How to cancel a PlayStation Now subscription on your PS4 in 5 simple steps</a></h3></li></ul><p><strong>SEE ALSO: <a href="https://www.businessinsider.com/how-to-buy-playstation-5-preorder-release-date'tht" >Sony's PlayStation 5 remains hard to find, but Best Buy is adding more stock todayhere are the latest details on how to buy the next-gen console</a></strong></p><p><a href="https://www.businessinsider.com/how-to-fix-ps5-cannot-connect-to-wifi-network-error#comments">Join the conversation about this story »</a></p>
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