<p><img src="https://static3.businessinsider.com/image/5d3f3ae3100a241d64230825-2400/shutterstock774394606.jpg" border="0" alt="Uber phone app car" data-mce-source="Shutterstock" data-link="https://www.shutterstock.com/download/success'u=http%3A%2F%2Fdownload.shutterstock.com%2Fgatekeeper%2FW3siZSI6MTU2NDQ1MzcwNywiYyI6Il9waG90b19zZXNzaW9uX2lkIiwiZGMiOiJpZGxfNzc0Mzk0NjA2IiwiayI6InBob3RvLzc3NDM5NDYwNi9odWdlLmpwZyIsIm0iOjEsImQiOiJzaHV0dGVyc3RvY2stbWVkaWEifSwiSmRqcndSL1ZtdGY0c1hOWUo3bEtiT2gxU2pnIl0%2Fshutterstock_774394606.jpg&pi=48109475&m=774394606&src=cnswk9qCtFRDC6YwXIaNcg-1-21"></p><p></p><bi-shortcode id="summary-shortcode" data-type="summary-shortcode" class="mceNonEditable" contenteditable="false">Summary List Placement</bi-shortcode><p>Whether you're a driver or a passenger, <a href="https://www.businessinsider.com/category/uber" target="_blank" rel="noopener">Uber</a> generally provides a smooth transportation experience. </p><p>But occasionally, you might need to reach out and get help from a real person at the ridesharing company. If so, there are a handful of ways for you to get assistance. </p><h2><strong>How to contact Uber if you're a driver </strong></h2><p>As a driver, you can contact Uber for assistance through the mobile app, which will directly connect you with live support. You can also get help in person at an Uber Greenlight location, or reach out to Uber through social media.</p><aside class="breakout-box headline-regular"><h3>Get help in the mobile app</h3><p>If you are a driver, Uber makes it easy to contact the company from directly within the app itself on your iPhone or Android phone.</p><ol><li>In the Uber app, tap the three horizontal lines to display the menu, then tap "Help."</li><li>Scroll to the bottom of the Help menu to contact Uber from the Support Center. Tap "Call Us" to call Uber. <br><br></li></ol><p><img src="https://static6.businessinsider.com/image/5d3f37558813a256e362ddb6-400/uber-1.jpg" border="0" alt="uber 1" data-mce-source="Dave Johnson/Business Insider" data-mce-caption="If you are a driver, you can contact Uber from the app."></p><p> </p><aside class="quick-tip headline-regular"><p><strong>Quick tip: </strong>In the case of an emergency, Uber has a Critical Safety Response Line <strong>(800-353-8237) </strong>for drivers. The number isn't advertised readily so that the call line isn't exploited. Always call 911 first if your situation requires police, firefighters, or a medical team.</p></aside></aside><aside class="breakout-box headline-regular"><h3>Find in-person support at a local Uber Greenlight hub</h3><p>One of the best ways to get customer service as a driver is to visit an Uber Greenlight hub. Unfortunately, there are no in-person options for riders.</p><p>There are more than 150 Uber Greenlight locations across the US, and you can stop by anytime during working hours without an appointment to talk to Uber customer support in person. </p><p>Here's how to find your closest Greenlight hub:<br><br></p><ol><ol><li>Open <a href="https://help.uber.com/" target="_blank" rel="noopener">help.uber.com</a> in a web browser. </li><li>Make sure the site knows what city you are in. In the top right, if you don't see your location, click and enter the city you are in. </li><li>Click "For partners" on the left side of the page.</li><li>In the search box, type "greenlight" and click "Search." <br> <img src="https://static3.businessinsider.com/image/5d3f3857100a243d8e0e7dc2-2149/uber-2.jpg" border="0" alt="uber 2" data-mce-source="Dave Johnson/Business Insider" data-mce-caption="You can find a local Greenlight Hub on the help.uber.com web site."></li><li>The top search result should be an article called "Getting in-person activation and support help." Choose it to see your local Greenlight hub. </li></ol></ol><br><aside class="quick-tip headline-regular"><p><strong>Quick tip:</strong> Alternately, another way to find your local Greenlight hub is to visit<a href="https://www.howiuber.com/all-locations" target="_blank" rel="noopener"> How I Uber</a>, which has a convenient list of all local Greenlight hubs in a searchable map.</p></aside><br><img src="https://static4.businessinsider.com/image/5d3f3874100a24387f5a273d-2198/uber-3.jpg" border="0" alt="uber 3" data-mce-source="Dave Johnson/Business Insider" data-mce-caption="How I Uber maintains an excellent resource for finding local Uber offices."></aside><aside class="breakout-box headline-regular"><h3>Contact Uber on social media</h3><p>While not all companies are responsive on Twitter and Facebook, Uber has a reputation for responding fairly quickly on social media.<br><br></p><ul><li aria-level="1">To reach Uber via Twitter, send the company a tweet at <a href="https://twitter.com/Uber_Support'ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor" target="_blank" rel="noopener">@uber_support</a>, keeping your message succinct so it's easy for a support representative to address your concern in a reply or direct message. </li><li aria-level="1">You can also reach out via Facebook. You can write a public post on <a href="https://www.facebook.com/uber/'ref=br_rs" target="_blank" rel="noopener">Uber's Facebook page</a>. </li></ul></aside><h2>How to contact Uber if you're a rider </h2><p>As a rider, you can contact Uber for assistance through the mobile app, reach out for support via social media, or call the local support line. </p><aside class="breakout-box headline-regular"><h3>Get help on the mobile app</h3><p>If you are a rider, you won't see the Support Center in your app as you would if you were a driver. Instead, you should refer to the following steps.<br> </p><ol><li>Navigate to "Your Trips" in the menu and click on the specific trip you want to contact Uber about. </li><li>Scroll down on the Trip Details page and click on the appropriate prompt under Help. <br> <img src="https://static5.businessinsider.com/image/5d3f37f6100a243d5c476753-750/img4180 2.png" border="0" alt="IMG_4180 2.PNG" data-mce-source="Will Fischer/Business Insider" data-mce-caption="Use the help prompts to contact Uber as a rider."></li></ol></aside><aside class="breakout-box headline-regular"><h2>Call Uber on the phone </h2><p>Uber has a 24/7 local support line for general customer service: 800-593-7069. However, this number isn't guaranteed to provide an Uber support representative. </p><aside class="quick-tip headline-regular"><p><strong>Important:</strong> In the case of an emergency, riders can call this Critical Safety Response number: <strong>800-285-6172.</strong> </p></aside><p><br>To get premium 24/7 phone support as a rider, you'll need to be a <a href="https://www.businessinsider.com/uber-rewards-incentive-program-details-2019-3" target="_blank" rel="noopener">Diamond</a> member. Unlocking this level of membership through the Uber Rewards program requires earning 7,500 points for rides and UberEats orders.</p></aside><aside class="breakout-box headline-regular"><h2>Uber support tips </h2><p>There are many common issues with Uber that can be frustrating to resolve. Here's how to get help: </p><ul><li><a href="https://www.businessinsider.com/how-to-dispute-an-uber-charge" target="_blank" rel="noopener">How to dispute an Uber charge</a></li><li><a href="https://www.businessinsider.com/how-to-cancel-uber" target="_blank" rel="noopener">How to cancel an Uber</a></li><li><a href="https://www.businessinsider.com/how-to-delete-uber-account" target="_blank" rel="noopener">How to delete an Uber account</a></li><li><a href="https://www.businessinsider.com/why-is-my-uber-account-disabled" target="_blank" rel="noopener">Why is my Uber account disabled'</a></li></ul><p>You can also visit <a href="https://help.uber.com/" target="_blank" rel="noopener">https://help.uber.com</a>, whether you're a driver or rider, for basic answers to general questions and concerns. <br><br><img src="https://static1.businessinsider.com/image/603ffc87b46d720018b04b58-2400/Screen Shot 2021-03-02 at 50030 PM.png" border="0" alt="Screen Shot 2021 03 02 at 5.00.30 PM" data-mce-source="Uber" data-mce-caption="Select the topic you seek more information on."></p></aside><bi-shortcode id="related-article-module-end-of-article" class="mceNonEditable" data-shortcode-display-text="Related Article Module: Multiple Articles"><a data-type="5f3590f1505f535b6543ad42" data-title="How to contact Uber Eats in several different ways if you experience an issue with your order" data-url="https://www.businessinsider.com/how-to-contact-uber-eats" data-vertical="sai" data-image="https://i.insider.com/5f3591fce89ebf001f04469c">How to contact Uber Eats in several different ways if you experience an issue with your order</a><a data-type="5d4ae46d100a242f153be6c2" data-title="How to contact your Uber driver before and after your trip, to arrange pick-up and report lost items" data-url="https://www.businessinsider.com/how-to-contact-uber-driver" data-vertical="sai" data-image="https://i.insider.com/5f4d591960bf1f00280798fd">How to contact your Uber driver before and after your trip, to arrange pick-up and report lost items</a><a data-type="5d69374a2e22af11fc14c553" data-title="How to contact Lyft through the mobile app or website for customer support and more" data-url="https://www.businessinsider.com/how-to-contact-lyft" data-vertical="sai" data-image="https://i.insider.com/5f7e1294282c500018c79305">How to contact Lyft through the mobile app or website for customer support and more</a><a data-type="6025e34240f5aa51be7001e4" data-title="How to place an Uber Eats group order and let everyone pick out their own order for a single delivery" data-url="https://www.businessinsider.com/how-to-place-uber-eats-group-order" data-vertical="sai" data-image="https://i.insider.com/603055ad623bd30012bcc5b3">How to place an Uber Eats group order and let everyone pick out their own order for a single delivery</a></bi-shortcode><p><strong>SEE ALSO: <a href="https://www.businessinsider.com/essential-car-accessories-for-winter'tht" >14 essential items you should keep in your car during the winter</a></strong></p><p><a href="https://www.businessinsider.com/how-to-contact-uber#comments">Join the conversation about this story »</a></p>
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