<bi-shortcode id="disclaimer" class="mceNonEditable" data-type="insiderpicks"></bi-shortcode><p><img src="https://static4.businessinsider.com/image/5f833bf6bab422001979aa97-1668/Amazon%20Prime%20Day%20Updated%20Return%20Policy%204x3.png" border="0" alt="Amazon Prime Day Updated Return Policy 4x3" data-mce-source="Amazon; iStock; Gilbert Espinoza/Business Insider"></p><bi-shortcode id="summary-shortcode" data-type="summary-shortcode" class="mceNonEditable" contenteditable="false">Summary List Placement</bi-shortcode><ul class="summary-list"><li>If any of your gifts don't work out, Amazon is widening the return window so you have until January 31, 2021 for the stuff you bought during the holidays.</li><li>Outside of the holiday season, Amazon <strong>offers</strong> a 30-day return policy for most items.</li><li>You can find an overview of Amazon Prime's return policy and answers to common questions below.</li><li><a href="https://www.amazon.com/'&_encoding=UTF8&tag=biipg_121020_best-all-natural-cold-and-flu-medicine-20&linkCode=ur2&linkId=f36e734c479df2cd673c057d1612c7c4&camp=1789&creative=9325" target="_blank" rel="nofollow noopener sponsored">Head straight to Amazon to shop for holiday gifts</a>.</li></ul><bi-shortcode id="table-of-contents-sticky" class="mceNonEditable" data-type="h2">Table of Contents: Masthead Sticky</bi-shortcode><p><a href="https://www.amazon.com/'&_encoding=UTF8&tag=biipg_121020_best-all-natural-cold-and-flu-medicine-20&linkCode=ur2&linkId=f36e734c479df2cd673c057d1612c7c4&camp=1789&creative=9325" target="_blank" rel="nofollow noopener sponsored">Amazon</a> is one of the most convenient sites to <a href="https://www.businessinsider.com/amazon-holiday-shipping-deadlines-2020-12" target="_blank" rel="noopener">shop for gifts during the holiday season</a>. The massive online retailer offers a ton of products to choose from, including tons of tech, outdoor gear, beauty and grooming products, and fashion for the entire family, plus it's <a href="https://www.businessinsider.com/stores-with-free-holiday-shipping-2020-12" target="_blank" rel="noopener">one of the few stores that offer free holiday shipping with no order minimum</a>.</p><p>But what if that <a href="https://www.businessinsider.com/best-ebook-readers-kindles" target="_blank" rel="noopener">Kindle e-reader</a> or <a href="https://www.businessinsider.com/best-cashmere-sweater" target="_blank" rel="noopener">cashmere sweater </a>doesn't work out like you planned' While some products vary based on the category and return reason, most new and unused items can be returned to Amazon within 30 days. Better still, during the holiday shopping season, you'll actually have until January 31, 2021 to make your returns.</p><p>You can find Amazon's full return policy <a href="https://www.amazon.com/gp/help/customer/display.html'nodeId=GKM69DUUYKQWKWX7&tag=biip_101320_amazon-prime-day-2020-20" target="_blank" rel="nofollow nofollow noopener sponsored sponsored">here</a>, as well as information about return shipping fees, policies for different categories, and other answers to common questions below.</p><h2>What is the Amazon Prime return policy'</h2><p>Typically, most items purchased with an Amazon Prime account have a 30-day return window. However, most items purchased between October 1 and December 31 fall within the holiday 2020 shopping season and can be returned up until January 31, 2021.</p><h2>Are there free returns on Amazon Prime'</h2><p>Most items delivered within the US qualify for <a href="https://www.amazon.com/b'node=18726306011&tag=biip_101320_amazon-prime-day-2020-20" target="_blank" rel="noopener nofollow sponsored nofollow sponsored nofollow sponsored">free returns</a>. To confirm that an item qualifies, you can look to see if it has "Free returns" listed next to the price. There are a few exceptions for things like items that weigh more than 50 pounds, fashion items purchased from <a href="https://www.amazon.com/thedrop'tag=biip_101320_amazon-prime-day-2020-20" target="_blank" rel="nofollow noopener sponsored nofollow sponsored">The Drop</a>, and products bought through third-party sellers.</p><div></div><h2>How do you return things to Amazon'</h2><p>To start a return, visit the "Your Orders" page under your account. From there, select "Return or Replace items," choose your <a href="https://www.amazon.com/gp/help/customer/display.html'nodeId=201853570&tag=biip_101320_amazon-prime-day-2020-20" target="_blank" rel="nofollow noopener sponsored">return method</a>, print the label, and package for shipping.</p><p>In addition to shipping your item, you can also choose the Label-Free, Box Free option and bring your unwrapped item to a dropoff location with a provided QR code. Here are your options:</p><ul><li><strong>Amazon Physical Stores: </strong>Customers can walk into one of Amazon's physical locations, like Amazon Books or Amazon 4-Star stores, show the QR code, and complete the return there, just as long as the product comes with its original box.</li></ul><ul><li><a href="https://www.businessinsider.com/what-is-amazon-locker" target="_blank" rel="noopener"><strong>Amazon Hub Locker and Locker+</strong></a><strong>: </strong>Shoppers can use Amazon Lockers to return items in a box or shipping envelope and use the barcode or six-digit code sent after starting a return to place the item in the slot. Some Locker+ locations allow shoppers to use the free packing materials available onsite.</li></ul><ul><li><strong>Whole Foods Market: </strong>Some Whole Foods locations have free no-box and no-label return drop off for eligible items. Some Whole Foods also offer Amazon Locker and Amazon Locker+ return options.</li><li><a href="https://www.businessinsider.com/amazon-returns-at-kohls-how-does-it-work" target="_blank" rel="noopener"><strong>Kohl's</strong></a><strong style="color: #222222;">: </strong>You can now return eligible Amazon items, without a box or label, at a Kohl's near you. With over 1,000 stores nationwide, it should be relatively easy for you to find a Kohl's and drop off your Amazon return.</li></ul><h2>What items are not eligible for return'</h2><p>Unless they arrive damaged or defective, certain items <a href="https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib'ie=UTF8&nodeId=GMZNGRA9B5PCJB5F&tag=biip_101320_amazon-prime-day-2020-20" target="_blank" rel="noopener nofollow sponsored nofollow sponsored">cannot be returned</a>. Some of these include groceries, customized or personalized products, gift cards, downloadable software, and subscription services after they've been accessed. You can find out if an item is non-returnable under the "Your Orders" page.</p><h2>When can I expect a refund'</h2><p>You should expect it to take around 2-3 weeks total to receive your refund, including the time it takes to ship, receive, and process the return. Most refunds are fully refunded within 7 days of receiving your item, but you can read more about <a href="https://www.amazon.com/gp/help/customer/display.html/ref=orc_hp_s_retest'ie=UTF8&nodeId=901926&tag=biip_101320_amazon-prime-day-2020-20" target="_blank" rel="noopener nofollow sponsored nofollow sponsored">estimated return times here</a>.</p><p><a href="https://www.businessinsider.com/amazon-prime-return-policy#comments">Join the conversation about this story »</a></p>
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