<p><img src="https://static5.businessinsider.com/image/6070d0e5a451820019b3a671-2309/Contact Discord.jpg" border="0" alt="Contact Discord" data-mce-source="gorodenkoff/Getty Images"></p><p></p><bi-shortcode id="summary-shortcode" data-type="summary-shortcode" class="mceNonEditable" contenteditable="false">Summary List Placement</bi-shortcode><p>Discordthe popular group-chatting platform initially designed for gamersoffers users a way to communicate, play games, stream, listen to music, and more. </p><p>With so many users and so many ways to use it, you're likely to encounter problems on the platform. Regardless of the issuewhether it's audio and video functionality, your <a href="https://discord.com/nitro">Nitro</a> subscription, or <a href="https://www.businessinsider.com/how-to-use-discord-on-xbox">integrating Discord with a game console</a>contacting the support team is easy.</p><p>You can contact Discord for help and support issues through email at support@discordapp.com, via <a href="https://twitter.com/discord">Twitter</a>, or through various means within their <a href="https://support.discord.com/hc/en-us">help department</a>. </p><aside class="breakout-box headline-regular"><h2><strong>How to contact Discord support through a request form</strong></h2><p>Submitting a request to Discord can help you with several issues. These include bots used in servers, language translations, payments and billing, refunds, and bugs. </p><p>You should first try emailing Discord at support@discordapp.com before submitting a request form. <br><br></p><ol><li>Open the <a href="https://support.discord.com/hc/en-us/requests/new">request form</a>. </li><li>Click on the dropdown menu and select the option from the list that best fits your issue. <br><br><img src="https://static4.businessinsider.com/image/6070d29c4943790018bb1c4c-1830/Discord_Image6.png" border="0" alt="Discord_Image6" data-mce-source="Ron Lyons Jr./Business Insider" data-mce-caption="Choose an issue from the dropdown."></li><li>Enter your email address, a subject line, and your message. </li><li>If the form has another dropdown menu, further specify the issue you're contacting Discord about. </li><li>Now click Submit. <br><img src="https://static4.businessinsider.com/image/6070d2e5a451820019b3a678-2262/Discord_Image7.png" border="0" alt="Discord_Image7" data-mce-source="Ron Lyons Jr./Business Insider" data-mce-caption="Click the Submit button after you've entered your issue in the report form."></li></ol></aside><aside class="breakout-box headline-regular"><h2><strong>How to contact Discord support via Twitter</strong></h2><p>Contacting Discord over Twitter will put you in touch with a Discord representative, who will either direct you to an appropriate help page or move your conversations to a DM, where they can provide more detailed assistance. <br><br></p><ol><li>Log in to Twitter. </li><li>Go to <a href="https://twitter.com/discord">Discord's Twitter</a> page.</li><li>Click the Tweet button and type your issue in the box. </li><li>Click Tweet. <br><br><img src="https://static5.businessinsider.com/image/6070d30ea451820019b3a679-1204/DiscordImage8.png" border="0" alt="Discord_Image8" data-mce-source="Ron Lyons Jr./Business Insider" data-mce-caption="You can reach Discord over Twitter to get support."></li></ol></aside><h2>How to contact Discord developer support</h2><p>Like Discord users, developers are allowed to send support requests. Their request form is a little broader, and the <a href="https://support-dev.discord.com/hc/en-us">help center</a> isn't as large, but you can still get answers and related assistance. <br><br></p><p><img src="https://static4.businessinsider.com/image/6070d35c4943790018bb1c4f-2262/Discord_Image11.png" border="0" alt="Discord_Image11" data-mce-source="Ron Lyons Jr./Business Insider" data-mce-caption="Developers can use their own request form to receive help from Discord."></p><p>First, go to the <a href="https://support-dev.discord.com/hc/en-us/requests/new">game developers' submission request form</a>. Then provide a description of the problem, how the bug is affecting your program's function, what the program is intended to do without the bug, and what the outcome is of the program with the bug. </p><p>You must also include the operating system you're using and the platform that it's used on.</p><aside class="breakout-box headline-regular"><h2><strong>How to use Discord's help center to resolve an issue</strong></h2><p>The help center provides general <a href="https://support.discord.com/hc/en-us/categories/115000168371">FAQs</a> for answering questions to users who are unfamiliar with the Discord platform and its features.<br><br></p><ol><li><p>From the categories available on the <a href="https://support.discord.com/hc/en-us">help center</a>, select the one closely related to your issue. <br><br><img src="https://static1.businessinsider.com/image/6070d1cda451820019b3a674-2400/Discord_Image1.png" border="0" alt="Discord_Image1" data-mce-source="Ron Lyons Jr./Business Insider" data-mce-caption="Select the issue you want assistance with."></p></li><li><p>Select the most relevant issue from the list of subcategories. <br><img src="https://static5.businessinsider.com/image/6070d1f24943790018bb1c48-1929/Discord_Image2.png" border="0" alt="Discord_Image2" data-mce-source="Ron Lyons Jr./Business Insider" data-mce-caption="Select the relevant support issue."></p></li><li><p>Review the relevant article, which provides a visual explanation and step-by-step guide for fixing your problem. <br><br><img src="https://static2.businessinsider.com/image/6070d227a451820019b3a677-2242/Discord_Image3.png" border="0" alt="Discord_Image3" data-mce-source="Ron Lyons Jr./Business Insider" data-mce-caption="Follow the steps provided to fix your Discord issue."></p></li></ol></aside><aside class="breakout-box headline-regular"><h2><strong>How to use Discord's community forums to resolve an issue</strong></h2><p>Discord's forum section allows users to ask specific questions and get crowd-sourced help from the larger Discord community. <br><br></p><ol><li>Sign in to your Discord account.</li><li>Go to the <a href="https://support.discord.com/hc/en-us/community/topics">Discord forum homepage</a>.</li><li>Select a topic or use the search bar in the top-right of the page. <br><br><img src="https://static1.businessinsider.com/image/6070d3874943790018bb1c50-2400/DiscordImage9.png" border="0" alt="Discord_Image9" data-mce-source="Ron Lyons Jr./Business Insider" data-mce-caption="Check the community forums to see if your issue as already been addressed."></li><li>If you want to make a post of your own, scroll down to the bottom of the page and click on "New Post." </li><li>Enter your post title and message. <br><br><img src="https://static1.businessinsider.com/image/6070d3c2a451820019b3a67b-2400/Discord Support.png" border="0" alt="Discord Support" data-mce-source="Ron Lyons Jr./Business Insider" data-mce-caption="You create a post in the Community Forum to get help from other Discord users."></li><li>Click the Topic dropdown and select the category your issue is most relevant to. </li><li>Click submit. </li></ol></aside><bi-shortcode id="related-article-module-end-of-article" class="mceNonEditable"><a data-type="5e5ea8b0fee23d55da0406c3" data-title="How to delete your Discord account using a computer" data-url="https://www.businessinsider.com/how-to-delete-discord-account" data-vertical="sai" data-image="https://i.insider.com/5e5ea83cfee23d5be956afb6">How to delete your Discord account using a computer</a><a data-type="5e5ec459fee23d7f0d10040c" data-title="How to add emojis to Discord using the emoji menu, or upload your own emoji" data-url="https://www.businessinsider.com/how-to-add-emojis-to-discord" data-vertical="sai" data-image="https://i.insider.com/5e66b9fa84159f257032df52">How to add emojis to Discord using the emoji menu, or upload your own emoji</a><a data-type="5e692657e4f9fe75902ba603" data-title="How to report someone on Discord in 2 ways for inappropriate or otherwise rule-breaking behavior" data-url="https://www.businessinsider.com/how-to-report-someone-on-discord" data-vertical="sai" data-image="https://i.insider.com/5e6b990b54f25c7aff732e74">How to report someone on Discord in 2 ways for inappropriate or otherwise rule-breaking behavior</a><a data-type="5e6a34cfe4f9fe26da6de073" data-title="How to share your screen on Discord using your computer" data-url="https://www.businessinsider.com/how-to-screen-share-on-discord" data-vertical="sai" data-image="https://i.insider.com/5e6a398854f25c1c3f1777b9">How to share your screen on Discord using your computer</a></bi-shortcode><p><a href="https://www.businessinsider.com/discord-support#comments">Join the conversation about this story »</a></p>
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