How Downdetector Has Become Go-To Site for Online Disruptions

An anonymous reader shares a report: When Facebook's platforms went down early on Oct. 4, the online tracker Downdetector was among the first places users looked to find out what was happening. Downdetector, which uses crowdsourcing to track outages, recognized Facebook's problems were dramatically different than a typical outage. Its system automatically released a notification, including a tweet, informing the internet of the disruption. The outage was among the biggest ever declared by Downdetector, said Luke Deryckx, chief technology officer at closely held Ookla LLC, the Seattle-based company that owns it. "Downdetector is a vehicle for users to report their experience," he said, adding that the company crowdsources "users' relationship with the internet." "In this case, we'd received a clear and almost instantaneous signal that there was a Facebook-related outage." The idea of Downdetector was born over drinks at a bar in Haarlem, a city in the Netherlands, in February 2012. Tom Sanders and Sander van de Graaf were both working at IDG Communications Inc., the media publisher of magazines including CIO and Computerworld. Van de Graaf was a developer, and Sanders was the editor in chief. Readers would often call the newsroom to report an online outage at a company or service provider, but the reporters would often get no response -- or have to wait hours -- when they called to ask about the disruption. "We thought, wouldn't there be ways to automate this so we didn't have to check with the press office and we could get the data directly ourselves'" Van de Graaf said.Read more of this story at Slashdot.
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