FOR improve and prompt customer services, MTN Nigeria, has introduced the MTN Security Number, aimed at significantly improving customer experience on the work and empower them to resolve most of their issues using a number of avenues, including telephone and the Internet.Customer Relations Executive, MTN Nigeria, Mr. Akin Braithwaite, at the weekend in Lagos, said the MTN Security Number opens the door to a world of convenience and Do It Yourself (DIY) for MTN customers.With over 40 million subscribers on its network, Braithwaite said the newly introduced MTN Security Number gives customers full access to MTN's entire service channels like Walk-in centres, Customer Care Help line 180, Web SelfService and My IVR-181.He said it also affords customers security and protection from mobile fraud and offers uniform authentication and unique identity on the MTN network.Meanwhile, the telecommunications firm explained that it was given out an aeroplane as the grand prize in its ongoing MTN Ultimate Wonder promo in order to create a platform for its over 40 million telecoms subscribers to aspire for something greater in their life.The company also said new and existing subscribers on the MTN network can now share more happy moments with friends and family as the telecoms giant crashed its call rates to N5 per minute.Explaining the workings of the Security Number, Braithwaite said it consisted of 12 digits Customer Identification number and four digits Security Key that are totally unique and personal to each customer was already being forwarded to customers via SMS.He said customers who have registered their SIMs but have not received notification of their MTN Security Number, can visit any MTN Walk-in Centre closest to them or call MTN customer care toll free line ' 180, adding that upon verification of ownership of the customer's SIM, the security number will be sent to him/her.Braithwaite stated that the introduction of the number is another first by MTN in the industry, adding that although the service was conceived a while ago, the process and system needed time to be designed, developed and tested to be error-proof to ensure a smooth implementation. The security number according to MTN is very important and customers must protect it, keep it private and not disclose it to anyone. MTN Nigeria he added will not be held liable for any loss or damage resulting from the disclosure of the number to third parties.'We advise that customers change the last 4 digits or Security Key of their security number immediately they receive it by simply logging on to www.mtnonline.com to access the Web Self Service or visiting any MTN Walk In Centre closest to them or call our customer care help line' 180,' he said.Also speaking on the new offering, Corporate Services Executive, MTN Nigeria, Mr. Akinwale Goodluck, said it attests to MTN's commitment to leading innovation and customer satisfaction in the industry.'As Nigeria's leading telecommunications company, MTN will continue to invest and innovate in order to deliver world class information and communications technology services to Nigerians,' said Goodluck.He enjoined all MTN customers who are yet to register their SIMs to quickly do so to partake in the exciting benefits of the newly introduced MTN Security Number.Announcing the new value proposition in Lagos where the telecoms company formally launched the new value proposition and conducted draw for the first winners in the on-going 'Mother-of-all Promos', General Manager, Consumer Marketing, Mr. Kola Oyeyemi, said that MTN has developed a set of innovative and truly life-enriching value propositions in line with a new marketing campaign of live, laugh and love more.'As market leader, MTN is committed to enriching the lives of its teeming subscribers through innovative and exciting value propositions. This new exciting offering gives every subscriber an opportunity to connect to their loved ones in so many ways by encouraging Nigerians to live, laugh and love more. With the new offering you can stay connected to family and friends a lot more and cherish great moments together,' he said.Speaking on the Ultimate Wonder Promo, Oyeyemi reiterated MTN's commitment to the continuous engagement of the market through exciting and innovative promos.According to him, 'For many people, it's so hard to believe that we are giving out an aeroplane which for me is understandable because no other brand has done that in our history. "
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